FAQs

Frequently Asked Questions (FAQs)

How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you can securely enter your shipping and payment details to complete your purchase.

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. At checkout, select your preferred credit card option and securely input your card details.

Do I need to pay customs fees for my order?
All orders are shipped duty-paid worldwide. If you receive an import duty bill, please forward it to us, and we will handle the charges on your behalf.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and estimated delivery date of your package.

How long will it take for my order to arrive?
Standard shipping typically takes 9-25 business days, depending on your location. If your order has not arrived after 25 days, please check with your local post office or contact us for assistance.

What is your return policy?
We offer a 30-day return policy for eligible items. To initiate a return, contact our customer service team with your order number and details of the items you wish to return. For more information, please refer to our refund policy.

Do you offer international shipping?
Yes, we offer international shipping to over 200 countries. Enjoy free shipping on orders above $79.90, demonstrating our commitment to delivering exceptional value and service worldwide.

How can I contact customer support?
If you have any questions or concerns, our customer support team is here to assist you. You can reach us via email at service@rauwalejandroshop.com, and we will respond promptly to all inquiries.

Are your products eco-friendly?
We are committed to sustainability. While not all of our products are labeled as eco-friendly, we strive to source from environmentally conscious suppliers and minimize our environmental impact where possible.

Can I modify or cancel my order after it has been placed?
Once an order has been placed, modifications or cancellations may be difficult, especially if the order has already been processed for shipping. However, please contact customer service as soon as possible, and we will do our best to accommodate your request.